• 02-APR-2019

PwC named a leader in Communications and Change Management Consulting 2019

ALM Intelligence recognises PwC’s Client Capability Development as Best in Class
PwC was announced as a Leader in ‘Communications and Change Management Consulting 2019’ by ALM Intelligence, a company that assesses consulting firms in defined markets on the basis of their breadth and depth of service capabilities and ability to deploy those across highly-complex client requirements.
According to the report, “The transformation of communications and change management consulting is gaining momentum as providers continue to innovate around two prevailing forces. The first is client demand for business outcomes at speed.  The second force is the increasing influence of social business models in organisation design.”
Commenting on the leader status, ALM states that “PwC advanced their leads in a field of compelling innovators and its BXT service delivery model is transforming how clients experience change management at scale.”
Liz DeVito, author of the report, says that:  “PwC’s advancing position is directly related to its success using the BXT service delivery model for change engagements, where creativity and risk-taking are speeding implementation and rapid adoption in clients’ change programs. At the same time the firm is innovating services and solutions to strengthen its systems for social change management, Strategy& consultants are engaged with academia in researching the business and science of change.”
Commenting on PwC’s approach, DeVito states, “PwC has evolved its approach to change management in line with ADAPT, a framework developed by the firm’s strategy consultants to help clients analyse the implications to their business of megatrends that have shifted from pending and amorphous to urgent and real. The acronym conveys the verb that lies at the heart of PwC’s change philosophy, which is that organisations must adapt to new norms by building an intrinsic capability for change. While PwC’s approach continues to emphasise a core belief that people are the true drivers of change, the process is anchored in a cycle that focuses clients on the need to continually align, engage, enable, and evolve its people in tandem with shifting organisational strategies. 
Varya Davidson, Joint Global Capability Leader for Culture, Leadership and Change and Partner, PwC Strategy& said: “Success in business hinges on strategic agility and the ability to execute.  Today’s challenge is helping our clients to build their own change capabilities and at the enterprise level become genuinely adaptive organisations.  We recognise that no single methodology fits every company so we work with each individual client to build a set of practices, tools, and techniques that can be tailored specifically for them. We are really pleased to have received this recognition by ALM Intelligence.”    
The report states that PwC is Best in Class for ‘Client Capability Development’.  “PwC’s BXT methodology is transforming the firm’s service delivery model by creating a client experience that builds capability from strategy through execution. The firm brings an open mind and creative concepts to the design process that is grounded in behavioural economics, neuroscience, and organisational psychology. Drawing on its ecosystem capabilities, PwC heightens the user experience through interactive, personalised communications and learning solutions that clients say creates an internal grass roots movement around change.”
Bhushan Sethi, Joint Global Leader, People and Organisation, and Partner, PwC, said:  “We are delighted to be named a leader by ALM Intelligence.  Putting people at the heart of change is more likely to deliver positive outcomes.  We work with our clients to deliver a strategic approach to change by understanding what’s driving the need for change, what needs to change and helping them identify a clear vision. We collaborate with clients to create a plan that enables their people to execute and embrace lasting transformation in a future that may be uncertain by empowering them to change their behaviour and focus on the critical few things that drive successful results and help sustain competitive advantage.”
  1. To find out more about how PwC can support your needs, visit https://www.pwc.com/gx/en/services/people-organisation/change-management-and-communications.html
  2. To find out more about Strategy&, visit https://www.strategyand.pwc.com/
  3. To find out more about PwC’s BXT methodology, visit https://digital.pwc.com/content/pwc-digital/en/bxt.html#/
  4. To finds out more about PwC’s ADAPT framework, visit https://www.pwc.com/gx/en/issues/adapt.html
  5. To find out more about how PwC has been evaluated by leading business, technology and industry analysts visit pwc.com/analystviews
  6. At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com
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