PwC has been positioned in the Leaders quadrant of Gartner’s February 2019 Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide.
Commenting on recognition in the Magic Quadrant report, Ed Basanese, US Customer Leader, PwC, stated: “We are delighted to be recognized for our customer service consulting capabilities. We design outside-in customer strategies which ensure that customers’ underlying needs are met. Our strategies are based on analytics and experience design with the goal to connect the clients’ core brand promise with their customers’ underlying needs.”
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