• 08-NOV-2016

Customer satisfaction is a clear differentiator for Salesforce services

PwC is named a Market Maker leader by CapioIT’s recent report on ‘Salesforce.com Global Systems Integration and Services Providers Capture Share.’

PwC is a Market Maker leader among the 13 vendors evaluated in CapioIT’s September 2016, Salesforce.com Global Systems Integration and Services Providers Capture Share. The definition of a Market Maker is that they score above average in both of CapioIT’s measure attributes: transform and leverage. PwC was the outright top-ranked vendor in Customer Satisfaction in the 2016 report.

CapioIT notes that the market for Salesforce services continues to evolve rapidly and has yet to reach full maturity. The challenge for many partners is finding their differentiation. PwC’s strength of customer satisfaction was ‘clearly differentiating’, according to CapioIT.

Commenting on the opportunity to help clients leverage Salesforce, Miles Everson, PwC’s Global Advisory Leader, said: “It’s great to have been recognised in the CapioIT report for our strength in customer satisfaction.  CapioIT are recognising our investments globally, particularly in Asia Pacific and the Americas, as well as our capabilities to help companies digitally transform their business.”

Salesforce recently recognised PwC’s client work, honouring the firm with three Salesforce Partner Innovation Awards at Dreamforce 2016 for work with three clients, including Lenovo, Sam’s Club and a Fortune 500 manufacturing company. The awards make the global consulting firm the most-awarded Salesforce partner in 2016.*

“We’re pleased to be recognised with three Salesforce Partner Innovation Awards,” said Cornel Nolte, PwC’s Global Salesforce Practice Leader. “Our goal is to help companies reimagine their business, and these awards are a testament to our clients’ commitment to innovate and transform. We’re privileged to have the opportunity to collaborate with our clients and Salesforce. The Customer Success Platform is a major contributor in our ability to help clients with business strategy, experience design and technology.”

1.*Recipients of Salesforce’s 2016 Partner Innovation Awards were recognised based on customer success stories that showcase innovation across specific categories, either by cloud solutions or by industry solutions. Read more by visting http://www.pwc.com/us/en/press-releases/2016/pwc-receives-three-salesforce-partner-innovation-awards-at-dreamforce-2016.html 
2. Learn more about PwC’s Salesforce capabilities by visiting www.pwc.com/salesforce
3. For more information on how PwC helps clients determine what success looks like, innovate their business, and create new value, visit http://digital.pwc.com
4. To find out more about how PwC has been evaluated by leading business, technology and industry analysts visit www.pwc.com/analystviews
5. At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com  

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. 

©2016 PwC. All rights reserved.