Consumers ready to embrace AI and robots for their healthcare needs
- 55% of consumers are willing to replace human doctors with AI and robots
- Willingness varies widely from 39% in the UK to 94% in Nigeria
- Accessibility and accuracy seen as benefits, while trust and the human element are key challenges
- Report highlights next steps for government, business and the profession
- People are increasingly willing to engage with AI and robots if it means better access to healthcare
- Speed and accuracy of diagnosis and treatment is a critical factor for this willingness
- Trust in the technology is vital for wider use and adoption; the ‘human touch’ remains a key component of the healthcare experience.
- Governments need to create quality standards and a regulatory framework which are applicable to and obligatory for the entire healthcare sector, as well as the appropriate incentives for adopting new approaches.
- Healthcare professionals need to understand how AI and robotics have the potential to work for and with them in a medical setting as well as throughout the healthcare eco-system, and be open to change.
- Patients need to become more accustomed to AI and robots and discover its benefits for themselves.
- The private sector developing AI and robotics need to create solutions to solve the big issues of demand and resource that every health system faces. In essence, by providing AI and robotic-driven solutions, the private sector has the opportunity to disrupt healthcare for the good.
- Decision-makers at healthcare institutions need to develop an evidence base, measure the success and the effectiveness of the new technology and prioritise and focus on what consumers want and need.
The survey was conducted in November 2016 by YouGov, the world’s premier qualitative and quantitative research suppliers. 11,086 people from 12 countries participated in an online survey, including:
- Nationally representative samples for Belgium, Germany, the Netherlands, Norway, Sweden, Turkey and the UK
- Urban representative samples for Nigeria, Qatar, Saudi Arabia, South Africa, and the UAE
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Andrea PlasschaertSenior Manager, Global CommunicationsSwitzerlandandrea.firstname.lastname@example.org+41 58 792 9123+41 79 599 9567
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