• 24-OCT-2016

Prepare, Respond and Recover

PwC rated as a Vanguard Leader by ALM Intelligence

According to ALM Intelligence’s report ‘Reputation Risk & Crisis Management’ many company executives believe it is only a matter of time before they find themselves embroiled in crisis, particularly as the frequency of crisis incidents increases. Operating in progressively complex, global markets with extended supply chains and cost pressures while under the intense spotlight of social media, regulators, shareholders and public interest groups, companies find themselves increasingly vulnerable to reputation and crisis risk. These trends are fuelling the recognition of the need to take a more formal and proactive stance in preparing for crisis and managing reputation risk.

The report highlights that “Crisis management involves a continuum of activities from preparation through recovery. How well these functions are engrained into or performed by organisations ultimately affects their reputation, and therefore a formal consideration of reputation risk must occur in and across each of these activities.”

Commenting on the capabilities of PwC, the report comments that:

• PwC’s Risk Consulting practice approaches reputation risk & crisis management by focusing on closing the chasm between risk management and strategy & operations in an overarching effort to build enterprise resilience. The firm defines resilience as an organisation’s ability to anticipate and react to change, not only to survive but also to evolve.
• PwC aims to help clients at all organisational “altitudes” to develop their internal capabilities in order to anticipate and respond to the risks and opportunities that accompany change – not only from tactical operational incidents, but also strategic issues such as disruptive technologies or demographic shifts.
• PwC’s Global Crisis Centre brings together the firm’s industry knowledge, crisis experience, and other resources to inform clients’ crisis planning and preparedness activities or support their need for a rapid response crisis team with the intelligence, governance structures, project management, and analytic tools necessary to manage and navigate effectively through crises.

ALM identifies PwC as ‘best in class’ for Program Development & Alignment as well as Governance & Organisational Frameworks.  They highlight that “PwC differentiates itself by utilising a comprehensive programme to integrate reputation and risk management through all levels of an organisation – from high-level, executive strategic decisions to routine, frontline business activities. This enables companies to identify and respond to issues before they escalate into crises, or perhaps even transform them into opportunities.”
It goes on to say that “PwC distinguishes itself through its ability to implement governance structures that not only define clear roles and responsibilities, but also introduce a common and consistent risk taxonomy across organisations, enabling them to aggregate reporting and improve controls, oversight, and transparency. The firm also arms management and business units with appropriate key risk indicators and risk monitoring tools to proactively identify and adapt to emerging threats and opportunities.”

Commenting on achieving the Vanguard rating, Dennis Chesley, Global Risk Consulting leader, said: “We are delighted to be named a leader in this ALM Vanguard.  Our aim is to help clients confront crises, withstand and emerge stronger and, it's great to be recognised for the value we are delivering in helping them to navigate potential Risk and Crisis.”

*ALM Intelligence, formerly Kennedy Consulting Research & Advisory. 

1. Confront crisis with confidence.  To find out more, visit http://www.pwc.com/gx/en/issues/crisis-solutions.html
2. To find out more about how PwC has been evaluated by leading business, technology and industry analysts visit www.pwc.com/analystviews
3. At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. 
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